What Our Customers Are Saying About Us

Our team are constantly praised by our clients for their exceptional hard work and dedication to their job.

Having recently found a home on the Palm, I wanted to write and express our appreciation for the services provided by Frankie.  She showed me a broad range of properties at very short notice and followed that up with numerous showings for my wife. Throughout, she was a mine of information, not just about the properties but also about the support services that one needs, about the bureaucracy one has to negotiate in acquiring a property on the Palm and also about the faclities in the area.   We also saw properties through other agents, but she was the one who stood out, who really delivered an upmarket, friendly and engaged service and who really worked the options for us and kept us fully advised at every turn.   Towards the end of the process she found us an excellent flat which we would have taken if the Landlord had not decided to increase the asking price. She had definitey earned her commission by then and we were sorry for her that this fell away at the 11th hour. We will certainly strongly recommend Frankie to any of our friends who are considering moving and we wish her the very best for the future.

Justin Ede

Thanks Motla, I appreciate all your assistance and it is unfortunate that the landlord would not agree an acceptable deal. Clearly he has let both 1201 and 1401 since then and so clearly he was correct and I was asking for too much. Not your fault. I probably started looking too early. Sorry that it didn’t work out and we have now found an alternative. Shame really I would have been more than happy to finish a deal with you. I can only complement you on your effort and attention in helping us with our search and would be happy to recommend your services to any other potential customers.

Ian Petty

Time is money. Chantelle knows exactly what that means. I must say I had the most pleasant experience in dealing with her.  The whole experience starting with preparing documents for the transfer of property to completing the transfer was simply seamless. Bar none! Chantelle did almost the impossible to get me to sign all the required documents and resolve any hurdles along the way while ensuring that they don’t trip up the process or frustrate her client.  Business is indeed about customer delight and a positive experience and chantelle managed to secure both as far as I am concerned.  I highly recommend anyone to deal with her moving forward.

Johnny Malek

Finally we have moved into our new apartment and I would like to thank you for a fantastic and smooth transaction.From the time I contacted you the first time with the intention of buying a property till the final transfer you have shown immense patience and dedication in ensuring that the sale went through smoothly. It is rare that one comes across a genuine agent who keeps both buyer and sellers best interests at heart when braking a deal. We found you absolutely fair and transparent also handling negotiations brilliantly.On the whole we would like to put on record our appreciation of all your hard work. Very well done. Also goes without saying that anyone looking to buy property we will advise them to use you.


Dear Rebecca, I would like to take this opportunity to say that the quality of service that we've received by Rebecca has been highly impressive. Rebecca has been very professional in her work with us, she is an absolute professional in her field, she is also patient and thorough. From start to finish her service has been more than excellent, the phone is answered immediately. Many thanks for your fast and efficient service and I will certainly recommend you to others. It has been a pleasure doing business with you.


It is with immense pleasure that, that we wish to thank “ Castles Real Estate” for having completed the sale of our property.Special thanks to Mr George who was prompt and helpful during the sale process. It would not have been possible without the untiring efforts of Alexandra, who showed great professionalism and personal interest.We thank the entire team from “Castles Real Estate” in making the entire sale process, so smooth and comfortable for usWarmest regards and wishing you all the very best

Dr. Babita Shetty & Dr. Sukrith Shetty

Dear Tony , Thank you and your team for facilitating my property buying process in Feb 2015 I would like to thank George for his outstanding effort .George showed professionalism , ethics , and excellent selling skills .Most importantly , and what was the decisive factor for me to go ahead and buy my property through your company was the feeling of trust that was developed through George's follow up and care .I would definitely recommend all my friends to buy through your company and through George .

Maria Madadha

Me and my Wife thought we would take the time out to thank you for your hard work, reliability & professionalism throughout the whole process from start to finish.The decision to use you exclusively was certainly a good one and proved a much better and efficient way than previous experiences with using multiple agents, as promised you made the sale of our property a priority, contacted us regularly with updates, fully qualified all your clients before viewings, marketed it aggressively and most importantly got us our target price. You also made the transaction process very clear & guided us through step by step which was great as this can be confusing and stressful. We have multiple properties in Dubai & it is nice to know we have an agent who we can trust and turn to when we need to sell. Once again thank you George and we will certainly recommend you to any friends looking to either buy or sell property.

Mr & Mrs Richtenfeldt

We sold our Palm Island property through Craig Andrews whom we chose after speaking to several Property Agents that we interviewed but we felt lacked credibility. Craig was at all times honest; professional, knowledgeable and has integrity. He guided us through the whole process and hand-held us all the way. When we sold he accompanied us and the buyer to RERA appointments and explained the process which is confusing at best. Craig proactively markets the properties he is responsible for, ensuring that it gets the best possible exposure. He deals with both buyer and seller in the same professional way, ensuring a win-win situation for all by obtaining a fair market price. We would recommend any potential seller or buyer to engage Craig who is a breath of fresh air in a market where people you can trust are a rarity.

Rowena Alderson